Delivery

Packaging

Conscious of environmental impact, all products are packaged in recyclable or reusable materials, from earring gift boxes to cotton necklace bags.

Dispatch times

We aim to dispatch orders within 3-5 days. For custom orders, we will provide an expected dispatch date at time of order. We will let you know when your order is on it’s way.

If you require your order urgently, please contact us before ordering and we will try our best to help you.

Delivery within the UK

UK orders are sent via Royal Mail 1st, Royal Mail 2nd Class or by trackable courier service (as selected when placing an order). Larger orders may be posted via courier service. Once posted, orders should be delivered in 2-5 working days. If you would like to expedite delivery, please contact us for a quote.

International delivery

International orders are dispatched via Royal Mail or courier. Delivery times vary and can take up to 6 weeks on rare occasions.

Nomi Makes will not be held responsible for customs or duty fees. Any custom charges incurred are solely the customers responsibility. Please consider this before placing an order.

Estimated delivery times

United Kingdom: 2-4 business days

Europe: 3-8 business days

Rest of world: 10-14 business days

Returns

We do our very best to ensure customers are satisfied with their purchases. If you would like to return an item, please contact us before posting. We require items to be returned in their original packaging within 14 days of receipt. When posting please ask for and retain proof of postage. We recommend that you send the parcel using a signed delivery service, insured to the value of the goods. We cannot be held responsible for items that are lost in transit.

Refunds will be processed upon receipt of returned items. Return postage will not be refunded unless the item is faulty.

For hygiene reasons, we do not accept returns on earrings unless they are faulty. Personalised items are non-refunded unless damaged or faulty.